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Kecino FAQ — Answers to All Your Questions

From registration to payments, betting to bonuses — find answers to all your questions, all in one place.

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Complete Guide

What can we help you with?

Click on a topic below or scroll to find the answer you're looking for

👤
Account & Registration

Everything you need to know about registration, identity verification, password changes, and account management — all in one place.

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Deposits & Withdrawals

Everything you need to know about depositing and withdrawing via bKash, Nagad, and Rocket — processing times, limits, and more.

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Betting & Odds

Learn how to place bets, how odds work, what live betting is, and how to use the Cash Out feature.

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Bonuses & Offers

How to earn and use your welcome bonus, daily cashback, reload bonus, and loyalty points.

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Security & Privacy

How secure your account and data are, how to enable two-factor authentication, and how to report suspicious activity.

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App & Tech

Where to get the Kecino app, how to install it, supported devices, and troubleshooting technical issues.

All FAQs

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👤
Account & Registration

To create an account on Kecino, you'll need an active mobile number or email address, a strong password, and your full name and date of birth. A copy of your National ID or passport may be requested later for identity verification. Registration is completely free and takes just 3 minutes.

No. Per Kecino's policy, each person may only register one account. Creating multiple accounts using the same mobile number, email, or payment method may result in suspension and forfeiture of your balance. If you're experiencing any issues, contact support directly.

Go to the login page and click the "Forgot Password?" link. Enter your registered mobile number or email address and you'll receive an OTP or a reset link. Use it to set a new password. The whole process takes under 2 minutes. Make sure your new password includes uppercase and lowercase letters, numbers, and special characters.

To change the name registered on your account, contact the support team and provide a copy of your ID. Updating your mobile number or email is also possible, but requires going through a verification process. You can update your address and other details yourself directly from Account Settings.

Yes, KYC verification is required to make withdrawals. Simply upload a clear photo of your National ID or passport — verification is typically completed within 24 hours. You can still place bets without KYC, but it is mandatory for larger withdrawal amounts.
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Deposits & Withdrawals

Log in to your account → click the "Deposit" button → select bKash as your payment method → enter the amount → confirm with your bKash PIN. Your balance is usually updated within 1–5 minutes. Minimum deposit is ৳500.

Yes, Kecino supports both Nagad and Rocket. The deposit and withdrawal process works the same as bKash. Nagad typically has slightly faster processing times. Rocket users enjoy the same benefits with no additional charges.

Withdrawals are typically processed within 15 minutes to 24 hours. Having your KYC verification completed speeds up the process. Requests made late at night or on holidays may take slightly longer. You can track your withdrawal status from the dashboard.

Minimum withdrawal is ৳500 and the maximum per transaction is ৳50,000. The daily withdrawal limit is ৳1,00,000. These limits can be increased based on your account verification level. See the Terms & Conditions page for full details.

Wait 10 minutes first. If your balance still hasn't updated, contact support via Live Chat with your transaction ID. The support team usually resolves issues within 15 minutes. First, confirm that the amount has actually been deducted from your bKash or Nagad app.
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Betting & Odds

On Kecino, you can bet on cricket, football, tennis, kabaddi, badminton, basketball, volleyball, hockey, and many more sports. Popular Bangladesh cricket tournaments such as BPL, IPL, and ICC events receive special coverage. You can also place bets on live events at real-time odds.

Kecino uses decimal odds, which are the most straightforward format for bettors in Bangladesh. For example, odds of 2.50 on a BDT 100 bet returns a total of BDT 250 (profit of BDT 150). The higher the odds, the less likely the outcome — but the greater the potential payout. You can change the odds format anytime from Settings.

Live betting means placing bets in real time while a match is in progress. Go to the "Live" section on Kecino, pick an ongoing match, and bet on any available market. Odds change every moment, so quick decisions matter. Your bet is only confirmed once you submit the bet slip.

The Cash Out feature lets you settle your bet before a match ends. If the match is going in your favor, cash out to lock in a guaranteed profit. If things are turning against you, cash out to minimize your losses. You'll find the Cash Out option directly on your bet slip.

Confirmed bets generally cannot be cancelled. However, if a match is cancelled or abandoned for any reason, your full stake is automatically refunded. If a bet was placed due to a technical error, contact support — it will be reviewed and a decision made accordingly.
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Bonuses & Offers

Get up to 100% welcome bonus on your first deposit after registration. For example, deposit ৳1,000 and receive an extra ৳1,000 in bonus. Wagering conditions apply before withdrawal. Full terms are available on the Bonus page or Terms & Conditions page.

A wagering requirement is the number of times you must bet a bonus amount before you can withdraw it. For example, a 5x wagering requirement on a BDT 1,000 bonus means you need to place a total of BDT 5,000 in bets. Each bonus has its own wagering terms — always read them before claiming an offer.

Log in and bet regularly every day, and a portion of your losses will be returned as cashback the following morning. Your cashback rate ranges from 5% to 15% depending on your membership tier and is credited automatically to your bonus balance.

You earn loyalty points on every bet you place. The more you bet, the more points you accumulate. Redeem your points for bonuses, free bets, or special rewards. As you move up through Silver, Gold, and Platinum tiers, you unlock better perks at each level.
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Security & Privacy

Yes. Kecino is an internationally licensed platform that secures all transactions with SSL encryption. Your personal data and funds are stored on fully separate, secure servers. No information is ever sold or shared with third parties.

Go to Account Settings → Security → Enable Two-Factor Authentication. You can use your mobile number or the Google Authenticator app. With 2FA active, every login will require an additional verification code, preventing anyone else from accessing your account.

Contact support immediately via live chat or email and request a temporary account block. Then reset your password from your registered mobile number or email. Take screenshots of any suspicious transactions. Our support team will investigate promptly and take the necessary action.

No. Under Kecino's privacy policy, your personal information is never sold or transferred to third parties. Limited data may only be shared for payment processing or legal compliance purposes. For more details, please visit our Privacy Policy here.
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App & Tech

The official Kecino app is available to download from our App Page available for download from our official site. Android users can download the APK file directly. iOS is also supported. Avoid downloading from third-party sites — always use the official source to stay safe.

Go to your phone's Settings → Security or Privacy → enable "Unknown sources" or "Install unknown apps". Then tap the downloaded APK file to install. It's a good idea to turn that option back off after installation. The steps may vary slightly on Android 8.0 and above.

First, fully close the app and reopen it. If that doesn't help, restart your phone. Check your internet connection to make sure Wi-Fi or mobile data is working properly. Clear the app cache. If the issue persists, uninstall the app and reinstall it fresh.

Yes, the website and app share the same account and balance. Any bet placed on the website will instantly appear in the app as well. No separate registration is needed — just log in with the same credentials.

Need more help?

Our support team is here for you 24/7, every day of the week

💬
Live Chat

Click the chat icon in the bottom-right corner of the website or app. Average response time is under 2 minutes.

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Email Support

For more complex issues, email us at support@kecino.ws. We typically respond within 4 hours.

📖
Help Center

Beyond this FAQ page, explore our detailed guides and tutorials to find answers on your own.

Still have questions? Join us directly

Sign up on Kecino and talk directly with our support team. Get a 100% bonus on your first deposit.

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